OUR PROMISE

We want you feeling good in your Moana Nui gear — whenever you're wearing it.

If something’s not quite right, we’ll do our best to sort it.

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RETURNS

You can return items within 14 days of delivery if:

• They’re unworn and in original condition

• Tags are still attached

• You’ve got proof of purchase

Basically — if it’s still fresh, we’ve got you 👍

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EXCHANGES

Wrong size? Not quite the fit you were after?

No worries — we’re happy to exchange items where we can.

Just flick us a message within 7 days of receiving your order, and we’ll sort the swap.

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REFUNDS

We’ll sort a refund if:

• Your item is faulty

• You received the wrong product

Once we get the item back and check it over, refunds are processed within 3–5 business days back to your original payment method.

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WHAT WE CAN’T TAKE BACK

A few things we can’t accept returns on:

• Worn or used gear

• Items without tags

• Sale or clearance items (unless faulty)

• Custom or made-to-order pieces

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RETURN SHIPPING

• Return shipping is usually your responsibility

• If we’ve made a mistake, we’ll cover it

• We recommend tracked shipping — just to be safe

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FAULTY ITEMS

If something’s not right with your gear:

• Let us know within 48 hours of delivery

• Send through a photo and your order number

• We’ll make it right — replacement or refund

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WHERE TO REACH US

Got a question or need help?

Moana Nui Apparel
Based in Matapōuri, New Zealand
Email: moana.nui@xtra.co.nz

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A QUICK NOTE

Your rights under the Consumer Guarantees Act 1993 still apply — this policy sits alongside that.

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Thanks for supporting Moana Nui 🌊
Nga Mihi